| Q.
1 |
What are shipping costs? |
| |
Shipping costs are calculated at the time of purchase and will be displayed to you in your total prior to any credit card information entry. |
| |
|
| Q.
2 |
How soon will my order ship? |
| |
Products usually ship within 2 business days after the order is placed. Saturday and Sunday are not considered business days when calculating delivery times |
| |
|
| Q.
3 |
How soon will I get my product? |
| |
Products ship UPS or Fed Ex Ground. Delivery generally takes between 1 – 4 business days after product ships depending upon how far you are from the shipping point. No products are delivered on Saturday or Sunday. Saturday and Sunday are not considered business days when calculating delivery times. |
| |
|
| Q.
4 |
Can I ship to an address different than my credit card billing address? |
| |
No. We can only ship to the billing address of the credit card used or an alternate ship to address on file with the credit card company. |
| |
|
| Q.
5 |
What is an alternate ship to address? |
| |
An alternate ship to address is an address other that your bill to address on your credit card that you want products delivered to purchased on the Internet. |
| |
|
| Q.
6 |
How do I get an alternate ship to address? |
| |
You need to call your credit card customer service number on the back of your credit card. You will need to ask them to list the shipping address you want to receive products purchased on the internet as your alternate ship to address. This will not change the address that your credit card is billed to. |
| |
|
| Q.
7 |
What do I need to do to use an alternate ship to address? |
| |
The billing must match the records of the credit card company exactly. Do not enter your alternate ship to address as your Bill to address. You will enter you alternate ship to address as the Ship to address. When requesting an "alternate" ship to address it must be on file with your credit card company prior to you placing your order with us. If placing an order with a valid "alternate" ship to address please include the Customer Service Telephone Number of your Credit Card Company in the message and comments area of the Order Form. We will contact your credit card company for verification! |
| |
|
| Q.
8 |
What is the Electronic Waste Recycling Fee |
| |
The new Electronic Waste Recycling fee Law requires we the retailer to collect a fee when you sell certain video display devices to consumers, starting January 1, 2005. Please review the following link for more details. http://www.boe.ca.gov/sptaxprog/ewfaqsgen.htm |
| |
|
